TABLE OF CONTENTS
I. INTRODUCTION
II. SCOPE OF THE QUALITY REVIEW
A. UI Programs Included in the Quality Review
B. Types of Determinations Sampled
C. Identifying Nonmonetary Issues
D. Elements to be Reviewed
A. Sampling Frequency
B. Sample Frames
C. Sample Sizes
D. Sample Size Flexibility
E. Selecting and Identifying the Sampled Determinations
F. Validating the Sample
G. Assembling the Case Review File
A. Tripartite Quality Review System
1. Identifying Review Teams
2. Assigning Cases
3. Reviewing and Scoring Cases
4. Reconciling Scores
5. Automatic Calculation of Score
6. Retain All Case Reviews
7. Use of Sample Data
V. THE DATA COLLECTION ELEMENTS
1 - Identification #
2 - Issue Code
3 - Case Material Found?
4 - Correct Issue Code?
5 - Corrected Issue Code
6 - Intrastate Claim?
7 - Program Type
8 - Nonmonetary Determination Outcome
9 - Outcome Reported Correctly?
10 - Reserved for SESA Use Only
11 - Week Claimed?
12 - Week Ending Date of First Week Affected
13 - Correct Week Ending Date?
14 - Corrected Week Ending Date
15 - Issue Detection Date
16 - Correct Issue Detection Date?
17 - Corrected Issue Detection Date
Minimum Criteria to Satisfy Reasonable Attempts Requirements
18 - Claimant Information
19 - Employer Information
20 - Information (Facts) From Others
21 - Rebuttal Opportunity Provided
22 - Law and Policy Correctly Applied
23 - The Written Determination
24 - Appeal Information
25 - Date Determination Issued
26 - Determination Fully Implemented
27 - Date Determination Fully Implemented
2. Discharge
5. Disqualifying/Other Deductible Income
7. Alien Status
8. Educational Employees Between/Within Terms
9. Professional Athletes Between Seasons
11. Labor Disputes
VII. GLOSSARY
APPENDIX A: SAMPLE SELECTION
APPENDIX B: TRIPARTITE QUALITY REVIEW OPTIONS
NONMONETARY DETERMINATIONS QUALITY DATA
COLLECTION INSTRUMENT
NONMONETARY DETERMINATIONS QUALITY DATA COLLECTION INSTRUMENT- WITH HANDBOOK PAGE REFERENCES