Handbook 301 - UI PERFORMS: Benefits Timeliness & Quality
Nonmonetary Determinations Quality Review (Rev. Jan. 1998)


TABLE OF CONTENTS

I. INTRODUCTION

II. SCOPE OF THE QUALITY REVIEW

A. UI Programs Included in the Quality Review

B. Types of Determinations Sampled

C. Identifying Nonmonetary Issues

D. Elements to be Reviewed

III. PREPARING FOR THE REVIEW

A. Sampling Frequency

B. Sample Frames

C. Sample Sizes

D. Sample Size Flexibility

E. Selecting and Identifying the Sampled Determinations

F. Validating the Sample

G. Assembling the Case Review File

IV. CONDUCTING THE REVIEW

A. Tripartite Quality Review System

1. Identifying Review Teams

2. Assigning Cases

3. Reviewing and Scoring Cases

4. Reconciling Scores

5. Automatic Calculation of Score

6. Retain All Case Reviews

7. Use of Sample Data

B. Completing the Data Collection Instrument

V. THE DATA COLLECTION ELEMENTS

1 - Identification #

2 - Issue Code

3 - Case Material Found?

4 - Correct Issue Code?

5 - Corrected Issue Code

6 - Intrastate Claim?

7 - Program Type

8 - Nonmonetary Determination Outcome

9 - Outcome Reported Correctly?

10 - Reserved for SESA Use Only

11 - Week Claimed?

12 - Week Ending Date of First Week Affected

13 - Correct Week Ending Date?

14 - Corrected Week Ending Date

15 - Issue Detection Date

16 - Correct Issue Detection Date?

17 - Corrected Issue Detection Date

Minimum Criteria to Satisfy Reasonable Attempts Requirements

18 - Claimant Information

19 - Employer Information

20 - Information (Facts) From Others

21 - Rebuttal Opportunity Provided

22 - Law and Policy Correctly Applied

23 - The Written Determination

24 - Appeal Information

25 - Date Determination Issued

26 - Determination Fully Implemented

27 - Date Determination Fully Implemented

The Comments Section

VI. GUIDE SHEETS:

1. Voluntary Leaving

2. Discharge

3. Refusal of Work/Referral

4. Able and Available

5. Disqualifying/Other Deductible Income

6. Reporting Requirements

7. Alien Status

8. Educational Employees Between/Within Terms

9. Professional Athletes Between Seasons

10. Approved Training

11. Labor Disputes

12. Worker Profiling and Reemployment Services

VII. GLOSSARY

APPENDIX A: SAMPLE SELECTION

APPENDIX B: TRIPARTITE QUALITY REVIEW OPTIONS

NONMONETARY DETERMINATIONS QUALITY DATA COLLECTION INSTRUMENT

NONMONETARY DETERMINATIONS QUALITY DATA COLLECTION INSTRUMENT- WITH HANDBOOK PAGE REFERENCES